Shipping Policy

Shipping Time and Rules

Shipment times for every product are different based on availability. The estimated delivery time is 5-30 days.

If your order includes several products, the shipping time will be based on the item which will require the longest. We don't separate orders, nor can we divide mix products and send them prior to the estimated

transport time. If you would like to get products separately as soon as they're available, please purchase them individually.

Delivery and Shipping Fee

Shipping Services

Orders from North America will be shipped by UPS, FedEx , DHL or UkrPoshta. We are unable to ship to PO Boxes.

For orders from areas such as Alaska, Hawaii, or the central mountainous regions, delivery time will be slightly longer.

Shipping Fee

We offer free shipping on most orders of $150 or more. If your order does not qualify for free shipping, the shipping fee will be shown on the address-filing page once the order is settled.

As each country has its own set of rules, regulations, and taxes for importing, customers, rather than EVFROG, will assume the taxes on principle.

After the product is shipped, if it is not a quality problem, we do not accept free returns.

Shipping Notice

For special shipping requests, please contact DNSTESLA Customer Service. Please verify your address prior to payment. We'll contact logistics in personnel to take care of the issue. 

DNATESLA orders can only be sent to the country at which the order is set. If you request to change the address after the order has been sent, we can't ensure that your order will likely be upgraded. Additionally, you're accountable for all probable dangers and expenses brought on by altering the address following the order was shipped.

When you place an order, make certain to input the right name, address, and contact info so that we can provide your items successfully.

DNATESLA assumes no responsibility for delayed or rejected orders due to the following reasons:

- Delay or delivery failure due to the consignee's actions. These activities include, but aren't limited to: altering the address after shipment, entering an unknown or incorrect address, entering erroneous contact info, and refusal to receive, etc.

DNATESLA assumes no responsibility for delayed or rejected orders due to the following reasons:

- Delay or delivery failure due to the consignee's actions. These activities include, but aren't limited to: altering the address after shipment, entering an unknown or incorrect address, entering erroneous contact info, and refusal to receive, etc.

- If customs clearance is required, we will inform the customer in no time in the form of an email. If the goods are destroyed due to delayed customs clearance, the customer will assume the responsibility.

- Delay because of force majeure. "Force majeure" means an abrupt, inevitable, or insurmountable objective circumstance along with other objective circumstances which lead to delayed transport, for example, but not limited to regional or national air or ground transport system controllers or interruptions (e.g., weather reasons), communicating system interference or mistake, government activities, postal management policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other related events.

postal management policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other related events.

- Mail and packages cannot be delivered to the consignee's address during weekends, national holidays, and festivals.

- The consignee's address is the school, work unit, or residential community that the courier cannot access.

Order and Logistics Tracking

Notification

After the order is shipped, you will receive a notification email or SMS containing the waybill number . 

 Tracking Your Order

1. You can click the link attached in the shipping notification email to track your parcel (tracking service is available through a third party and DNATESLA is not responsible about any information presented by the tracking service provider ) 

2. Contact DNATESLA Support (info@dnatesla.com)

Inspection and Sign

As DNATESLA products are usually quite valuable, please inspect the package upon receiving. When it's chipped or damaged, don't sign the delivery or open the package. In these situations, please contact DNATESLA Customer services.

After you (or somebody else on your benefit ) signs for your product, DNATESLA will consider this your approval of the package, amount, and merchandise.

To protect your rights, you're highly suggested to take a complete unboxing video and inspect the items in line with the packing list. If items are damaged or missing, please get DNATESLA Customer Service within 24 hours after you get the package so we can solve the issue immediately.